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Marketing Description:

Concerned that employees may not be providing each of your valued customers with quality service?  Concerned that service delivery may be inconsistent from location to location within your chain?  Would you like to reward superior employee service?

Since 1992, Service Performance Group has provided mystery shopping services to fast food, casual, and fine dining restaurants, throughout the United States and Canada.  Our services include:

  • Telephone Mystery Shopping (yes, you can even listen to the recorded call)
  • Traditional on-site Mystery Shopping
  • Customer Surveys via telephone or computer
  • Competitor Mystery Shops. 

Completed reports are presented to you online and an added no-cost benefit is to be able to summarize mystery shop results to trend analyze areas of opportunity and strength.

All of our formats are tailored to meet the needs of each client.  Whether you are just one restaurant, a regional chain or national chain we will leverage our database of over 100,000 trained mystery shoppers to complete quality shops on time.

For more information call 1-866-567-8300 or email  For additional information please visit our website at


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