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Marketing Description:

Can you measure customer satisfaction at-the-table?

Absolutely!  Customer experience, satisfaction and loyalty are built from the table up. Your food, service, management and corporate identity meet the customer in the restaurant. So why wait until customers leave to measure their experience? Through Rewarding Feedback your customers can articulate specific experiences that are important to them. Rewarding Feedback allows your managers to “hear” what customers are saying while they are still seated and at the height of their dining experience.


Satisfied Customers, Stronger Experience Management, Better Corporate Data

Rewarding Feedback is an innovative approach to customer experience management and marketing data collection. Customer experience data is collected at the table, through a simple handheld survey tablet, and filtered through our unique software. Actionable information is then forwarded in real-time to floor managers through personal hand-held units allowing them to make informed customer service decisions. Our unique solution captures real-time customer satisfaction information, improves and rewards customer loyalty, tracks the customer relationship and provides your corporate office with a new and powerful way to monitor trends, improve performance and increase revenues.


Improve Experiences, Reward Loyalty, Encourage Recommendations

When you know what customers are saying your managers can effectively improve the customer experience. Managers can make informed on-the-spot choices to leverage dissatisfaction, reward loyalty, encourage word-of-mouth recommendations and reward survey participation with loyalty incentives. Rewarding Feedback allows your managers to quickly convert satisfied customers into loyal customers and effective word-of-mouth marketers. The ROI is significant.


Additional Information:


SKU Rewarding Feedback Inc

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